SHIPPING & RETURNS

GENERAL QUESTIONS:
Simply text us your full name, enquiry & order number, if applicable, so that we can have you sipping on soda in no time.
SHIPPING: **Updated 19 Sept 2021
Please note that currently due to lockdowns in Melbourne and around the country our shipping times are delayed and the following are only an indication. Aust Post volumes and deliveries are affected at currently so please bare with us while we try and address your orders. 
Orders will be sent out following business day from when you place your order. 
All Australian orders sent via:
Standard Australia Post. [2-7 days to metropolitan areas]
Express Australia Post: $10 [1-2 Business Days]
*Please allow extra time for BF/CM & Christmas periods as postal service overload. Our Christmas cut off date is 16th Dec.

**XMAS Closures**
SODA warehouse will close at 1pm Thursday 24th December.
Re-opening 9am - 1pm Tuesday 29th December - Thursday 31st December.
Back to normal operating hours from Monday 4th January.
TO TRACK YOUR ORDER:
It’s as simple as texting us your full name & order number however if all things are fizzing nicely, you’ll already have a link in your inbox allowing you to track your soda shades from our warehouse to your door. 🇦🇺

WHAT IS YOUR RETURN POLICY?
If Soda simply isn’t your shade, that’s OK. We’ll happily return (and refund) your full-priced shades, within 15 days of delivery, unworn. Must be in original case.
Simply put your shades in the soft pouch back inside the water bottle for safe keeping.
Please allow 2 weeks for the receipt and processing of your return. A credit will be issued to the original form of payment. You will receive confirmation by text when your return is completed.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
Shipping and other charges are non-refundable.
Please send your returns to SODA SHADES - 18 Naxos Way, Keysborough VIC 3173  
CAN I CHANGE OR CANCEL MY ORDER?
Should you wish to change or cancel your order within 24 hours, simply text us your full name & order number. Stock is limited so the ability to change is tight. 
Of course. We keep your information tightly locked & sealed and you can check out via PayPal, After-pay or Shopify Payments Credit Card.